At Rugzy, every bag is thoughtfully handmade with care and attention to detail. We want you to love your purchase, and we're committed to making your shopping experience as smooth as possible.
Shipping Policy
Order Processing
All orders are carefully prepared and packaged before shipping. Orders are processed within 1–2 business days after order confirmation, excluding weekends and public holidays.
Delivery
We offer shipping across Egypt. Estimated delivery is within 1–2 business days after dispatch, depending on your delivery location.
Shipping fees are communicated during checkout or before order confirmation. Once your order has been dispatched, our team will provide available shipping updates.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please contact us so we can help resolve the issue.
Returns & Exchanges
14-Day Returns & Exchanges
You may request a return, refund, or exchange within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.
To be eligible for a standard return:
- The bag must be in its original condition.
- The bag must not have been used, damaged, or altered by the customer.
- Original accessories and packaging should be included where applicable.
- Proof of purchase must be provided.
Damaged, Defective or Incorrect Items
If your bag arrives defective, damaged, or does not match the agreed specifications, you may request a replacement or a full refund within 30 days of delivery.
Rugzy will cover the applicable return and replacement shipping costs for defective or incorrectly supplied products.
Handmade & Custom Orders
Each Rugzy bag is individually handmade, making slight variations in patterns, textures, and details a natural part of its unique character.
These natural variations do not automatically constitute a manufacturing defect, provided the product matches its advertised description and agreed specifications.
Bags made specifically according to customer-requested specifications may not be eligible for change-of-mind returns if they fully match those specifications, in accordance with Egyptian consumer protection regulations.
Standard Rugzy handmade products are not automatically excluded from returns simply because they are handmade.
Return Shipping Costs
Customers will not be charged additional return or exchange costs where prohibited by Egyptian consumer protection law.
For defective, damaged, or non-conforming products, Rugzy will cover the applicable return shipping costs.
Refunds
Once a return request has been approved in accordance with applicable law, we will coordinate the return and refund process.
Refunds for defective or non-conforming products will be processed within the legally required period, using the original payment method where applicable.
How to Request a Return
To request a return or exchange, please contact Rugzy on WhatsApp at +20 150 076 9080 or email info@rugzyhandmade.com and provide:
- Your order number.
- Your contact information.
- The item you wish to return or exchange.
- A description of the issue, if applicable.
Our team will guide you through the process.
Consumer Rights
This policy is governed by Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations.
Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable Egyptian law.
Rugzy — Handmade with Love in Egypt.
